Shipping policy

Intimist partners with trusted third-party logistics and delivery service providers (“Delivery Partners”) to ensure secure and discreet delivery of your order.

Once your order is confirmed, it is processed and handed over to an authorized Delivery Partner for shipment.

1. Delivery Timelines

Our standard delivery timeline is 2 to 7 business days from the date of order confirmation.

Delivery timelines may vary depending on:

Shipping location

Remote or non-serviceable areas

High order volumes

Regional restrictions

Certain locations may require additional time.

Once your order is placed, you will receive an order confirmation and tracking details (where applicable).

2. Shipping Information

The customer agrees to provide complete and accurate shipping details, including but not limited to:

Full name

Shipping address

Billing address

Landmark (if applicable)

Valid contact number

You acknowledge that Intimist shall not be liable for delays, failed deliveries, or losses arising from incorrect or incomplete information provided at checkout.

If a shipment is returned due to inaccurate details or unavailability at the time of delivery, re-shipping charges may apply.

3. Cash on Delivery (COD)

For Cash on Delivery (“COD”) orders:

An OTP (One-Time Password) may be sent to your registered mobile number.

The OTP must be shared with the Delivery Partner at the time of delivery.

Payment must be completed before the order is handed over.

The Delivery Partner is authorized to collect payment on behalf of Intimist for COD orders.

Failure to provide the OTP or payment may result in cancellation of the order.

4. Discreet Packaging

All Intimist orders are shipped in discreet, neutral packaging.

No product details are mentioned on the outer packaging.
Your privacy is respected at every step.

5. Delays Beyond Control

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

Logistical disruptions

Extreme weather conditions

Political disturbances, lockdowns, strikes, or protests

Natural disasters (floods, earthquakes, etc.)

Regulatory restrictions

Intimist shall not be liable for delays caused by such unforeseen events and is under no obligation to compensate for shipping delays resulting from these circumstances.

6. Delivery Partner Responsibility

We work with professional third-party Delivery Partners. However, Intimist shall not be held liable for:

Delays caused by the courier

Service deficiencies by the Delivery Partner

Incorrect delivery by the courier

Acts or omissions of the Delivery Partner

Ownership and risk of loss transfer to the customer once the product is handed over to the Delivery Partner.

7. Damaged or Defective Products

If your order arrives damaged or defective, you must notify us within 24 hours of delivery in accordance with our Return & Replacement Policy.

An unboxing video is mandatory for review.

Contact

For shipping-related concerns, please contact: