FAQ

Frequently Asked Questions

 

1. Is my order shipped discreetly?

Yes. Every Intimist order is shipped in plain, unbranded packaging.
There is no mention of product details on the outer box.

Your privacy is always respected.

2. What materials are your products made from?

Our products are crafted using premium, body-safe materials such as skin-safe components.

They are non-porous, easy to clean, and designed for comfort and durability.

3. Are Intimist products safe to use?

Yes. All products are made with body-safe materials and undergo quality testing before dispatch.

We recommend using water-based lubricants for optimal safety and longevity.

4. How do I clean and store my product?

After use:

Wash with warm water and mild soap or a dedicated toy cleanser.

Let it air dry completely.

Store it in a cool, dry place away from direct sunlight.

Proper care ensures longevity and hygiene.

5. How long does shipping take?

Orders are typically processed within 24–48 hours.

Delivery timelines depend on your location but generally range between 3–7 business days.

You will receive tracking details once your order is dispatched.

6. Can I return or exchange a product?

Due to hygiene standards, intimate products cannot be returned once opened.

If you receive a defective or damaged item, please contact us within 48 hours of delivery and our support team will assist you promptly.

7. Are your products rechargeable?

Most Intimist products are USB rechargeable.
Please refer to the individual product page for detailed specifications.

Charging cables are included where applicable.

8. Will my bank statement show the product name?

No. Transactions are processed under a discreet billing descriptor to protect your privacy.

9. Is it normal to feel unsure before purchasing?

Absolutely.

Intimacy is personal. We design our products to feel approachable, elegant, and comfortable — whether it’s your first purchase or not.

If you have questions, our support team is here to guide you privately.

10. How do I choose the right product?

Each product page includes details about:

Intensity levels

Size

Use case

Material

If you're unsure, start with our bestsellers — designed to be versatile and beginner-friendly.