Return & Replacement Policy

Intimist

At Intimist, every object is presented as a personal ritual.
For hygiene, safety, and product integrity reasons, we maintain a strict and transparent return policy.

24-Hour Reporting Window

We do not offer general returns or exchanges.

However, if your order has:

A manufacturing defect

A product malfunction upon first use

Physical damage caused during transit

You must notify us within 24 hours of delivery.

Requests made after 24 hours will not be eligible for review.

Eligibility Conditions

To be considered for a replacement:

The product must be unused (except for initial testing in case of defect)

The original packaging must be intact

An unboxing video is mandatory (clearly showing the sealed package being opened)

Clear photos/videos of the defect must be shared

Without an unboxing video, we will not be able to process the request.

What We Offer

If the defect is verified by our team:

A replacement will be issued for the same product

We do not offer refunds under any circumstances

Replacement approvals are at the sole discretion of Intimist after quality inspection.

Non-Returnable Situations

We do not accept returns or replacements for:

Change of mind

Personal preference

Incorrect usage

Minor aesthetic variations

Orders placed incorrectly

Due to the intimate nature of our products, all sales are final.

 

How to Report an Issue

Email us within 24 hours of delivery at:

Letsplay@intimistglobal.com

Whatsapp: 9892509834

Include:

Your order number

Clear images/videos of the issue

The unboxing video

Our team will respond within 2–3 business days.

A Note on Discretion

All products are quality-checked before dispatch.
Every order is shipped in discreet, secure packaging.

We encourage you to review product descriptions carefully before placing your order.