FAQs
1. What is Intimist Global?
A modern sexual wellness brand creating body-safe, discreet products that support pleasure, self-care, and confidence.
2. Are Intimist products safe to use?
Yes. All products are made with body-safe materials and designed for adult use (18+).
3. Who can use these products?
Anyone 18+ looking to explore intimacy, relaxation, or pleasure — solo or with a partner.
4. Are your massagers and wands beginner-friendly?
Yes. They feature simple controls and multiple intensity levels for comfortable exploration.
5. Are the products discreet?
Absolutely. All orders are shipped in plain, unbranded packaging with privacy-safe billing.
6. Are the devices noisy?
No. Products are designed for low-noise, discreet use.
7. Are the products waterproof?
Water protection varies by product. Some Intimist devices are water‑resistant or waterproof and can be rinsed under running water. Please check the ‘Specifications’ section on each product page for details
8. How do I clean my device?
Clean your device before and after use with Intimist pH balanced intimate wipes on device surface n on external area only. For a deeper cleaning you can also wash the device with warm water and mild soap or compatible cleaner. Dry it completely and store it in a clean, dry place.
9. What are intimate wipes used for?
For gentle cleansing and freshness of intimate areas, anytime and anywhere.
10. Are the wipes safe for sensitive skin?
Yes, they are alcohol-free, paraben-free, and pH- balanced, making them suitable for most sensitive skin types. (External use only)
11. Can intimate wipes be used daily?
Yes, they’re suitable for daily hygiene without disrupting natural balance.
12. Do you offer returns?
For hygiene reasons, opened intimate products are non-returnable. Refer to the Refund Policy for details.
13. How can I track my order?
Use the “Track Your Order” option available on the website.
14. How do I contact support?
You can reach us through the contact page, and our team will be happy to help with orders, usage questions or concerns.